Every Conversation. One Screen. Zero Chaos.
Live chat, email, and social DMs — routed to the right agent before frustration sets in. Built for support teams who can't afford a Monday-morning backlog.
My order #89234 was supposed to arrive 3 days ago. I've sent 4 emails and nobody is responding. This is completely unacceptable.
Hi Sarah, I'll look into this...
Draft — replaced by AIHi Sarah — I'm so sorry for the delay and the lack of response. I can see order #89234 right here. It's currently held at the courier depot due to an address flag. I'm escalating this to our logistics team right now and will send you a direct update within 30 minutes. We'll also apply a 20% credit to your account for the inconvenience.
unread emails across 6 shared inboxes — and counting
support@, help@, returns@, billing@...
social DMs you're answering from 5 separate tabs
CSAT score — your SLA target was 8.5
What if your inbox fought back?
Same channels. Same volume. Completely different outcome.
Unified queue
All channels, one sorted view. Priority surfaced automatically.
Avg first response
Was 17.8 min. AI triage routes before a human even opens the ticket.
Last 7 weeks
CSAT score
Recovered from 6.1 in 6 weeks. Target was 8.5 — exceeded it.
After switching to Resolve
Tickets route themselves.
Resolve reads intent, urgency, and customer history before any human does. Billing questions hit billing. Shipping panics hit logistics. VIP customers skip the queue entirely.
"My order hasn't arrived"
"Charge on my card I don't recognize"
"How do I change my password"
"This is unacceptable!!!"
No more two agents, one customer.
When Marcus opens a ticket, everyone else sees him typing. No duplicate replies. No confused customers.
Marcus W.
Typing reply...
Priya S.
Viewing — locked out
Daniel T.
Viewing — locked out
3 collisions prevented today
Repeat replies. Never again.
Build macros for your top 20 ticket types. One click sends a personalized, on-brand reply with order data already pulled in.
See the score change in real time.
Avg CSAT
9.1/ 10
FRT
4.2min
Resolution
18.3min
Deflected
34%by AI
Plugs into your stack in 4 minutes.
Shopify, Salesforce, Slack, Jira, Stripe — context pulled automatically into every ticket.
+ 52 more in the marketplace
“We went from 340 unread emails on Monday to an empty queue by 10 AM. I haven't opened Gmail at midnight in three months.”
Jordan Reyes
VP Support · Kova Commerce — 48-person team
“Black Friday this year felt like a regular Tuesday. The AI handled 34% of tickets without a human. CSAT hit 9.3 — our highest ever during a surge.”
Maya Thompson
E-commerce Ops Manager · Dusk & Co.
Your team's next Monday morning should feel different.
Download Resolve, connect your channels in under 4 minutes, and see your queue transform before your first coffee. No credit card. No sales call. No 30-day onboarding.
12,400+
teams
4.9★
App Store
0 min
setup
macOS 12+ · Apple Silicon & Intel
No credit card · Cancel anytime · GDPR compliant